While the older children from the schools are the chief offenders, perhaps the most exasperating are the influential women of the city who come to the library on market days (Wednesday and Sat.u.r.day mornings) and visit more or less with each other. This is a custom established long before the library became free, and owing to the prominence of the offenders and their real interest in and intelligent use of the library, one with which it is hard to deal. A sign placed in the reading room requesting readers to refrain from all unnecessary conversation has had a most noticeable effect on this cla.s.s of readers and the annoyance is much less than it was three years ago.

The juvenile department occasionally has to call upon a policeman to help keep order. This, however, is due to the fact that there is a large hallway and broad stairways just outside the rooms which the library occupies. Discipline in this part of the building is a cause of great annoyance. We cannot afford to pay a guard to stay in the hall and as the police force is not sufficient for the city's needs, a policeman can only spend a few moments as he pa.s.ses by on his beat. In the juvenile room itself we have trouble only with gangs of young negroes and this only occasionally. When they come to the library it is hard to interest them and the demoralizing influence that they introduce compels us at times to expel them and even to forbid them to return. We have only once sent special word to the schools asking teachers to request children to preserve order. We believe that the teachers, so far as they are able, try to inculcate principles of right behavior in public places, but we believe that the discipline of this library is entirely in our own hands, and until the situation becomes one with which we can not cope, we prefer not to call upon the schools for a.s.sistance.

Miss Caroline M. Underhill, Utica, N. Y.

One of the problems in guiding these intermediate readers does not pertain to their reading, but to controlling the lawlessness which is frequently manifested. General restlessness, a desire for fun always and everywhere, characterizes many of the young people who frequent our libraries. A difference in locality brings different problems, but this one is universal. In Utica our new building brought increased opportunity to those inclined to fun. The strangeness of it, access to the stack, curiosity concerning the gla.s.s floors, the book-lift, the elevator, and even the electric lights, with the constant moving about of people who came simply to see the building, increased this tendency to restlessness among the young readers. In addition to this came the everpresent problem of the flirtatious boy and girl. Our wish to let them enjoy all possible liberty was soon interpreted to mean license.

Finding that they did not yield to ordinary methods, it was decided, as an emergency measure, to issue "stack cards" through the second year in High School. These were small cards having Utica Public Library printed at the top: then s.p.a.ce for name and address, followed by "is hereby granted the privilege of using the stack for reading and study." These gave permission to use the stacks for selecting books and for reading at the stack tables.

Before issuing these cards, each boy and girl was instructed as to the right use of a library and the consideration due from one reader to another, and then asked to sign a register in which they promised to use the library properly whenever they came.

These cards were to be shown each time they wished to go into the stacks, but in no way did they interfere with drawing books at the desk, if they had neglected to bring them. Any mis-behavior took away this stack card until they were again ready to fulfill their promise.

This plan was entirely foreign to our theories, our wishes, or our beliefs, but in an emergency proved helpful in making the boys and girls realize we were in EARNEST when we said we wished to have it more quiet. Best of all, it gave an opportunity for a little personal talk with each one, and though of necessity this took much time, we considered it well worth while. Decided improvement made it unnecessary to continue the use of the card.

To the older boys and girls we take pains to explain why we ask them to respect the place and the rights of others. Occasionally we have written a letter to those who offend continually, signed by the librarian and a member of the library committee. In the majority of cases this brought about the needed reform-- if not, the privileges of the library were taken away.

Miss Mary A. Smith, Eau Claire, Wis.

I am quite interested in your questions about discipline, as we feel we have reached a very comfortable stage in the problem after considerable agitation and I have wondered some times what plan others followed.

Our whole argument with young people--(that means high school here as they seemed the only disturbing element) was consideration for other people. When talking to grade pupils that were soon to come into high school, we explained that we could have only two grades in a public library, children and grown people. When they entered high school and used the main library almost entirely, we cla.s.sed them as grown people and must expect from them the same carefulness, as older people were much more easily disturbed.

The discipline we found, as usually is the case, one of individuals. We first spoke to the transgressor. If he did not pay sufficient regard as shown in action, we suspended him usually for a week, with a very definite explanation, that before he returned, he must give a pledge in place of the one on the registration card which he had broken. He knew these pledges were filed away as part of the library record. If that pledge was broken it meant that the case would be referred to the Library Board. This had to be done but once and that had an excellent effect. The Board suspended for several months with the understanding that return then depended on pledges made to the librarian.

There must be one person who is making the standard for conduct and that person must be on hand during hours when trouble is likely to arise; that means the librarian. a.s.sistants must be in sympathy, watch, help and report cases, but not take active part in discipline.

The penalty must be a very certain thing, as sure a law in the public library as violation of law on the streets. There must not be nagging of young people nor wasting of words. When a transgressor is told to do anything, it must be done in such a manner, and without anger or annoyance in voice, if possible, so that a librarian can turn away and know the order will be obeyed.

I believe it is possible to establish a standard of conduct in a public library, which a young person will feel and know if he is not within that standard. It can not be done in a week nor a month. I hope we have one here now. I mean by that also that a librarian can leave the library and not feel that any advantage is going to be taken of an a.s.sistant because she is not there. I do not believe in a librarian popping in any time during her off hours making the young people feel she is ready to spring upon them at unexpected moments.

The above states what we have been doing, and we seldom now have to think of discipline. If we see signs of carelessness, we nip them in the bud. One must discriminate between a moment's thoughtlessness in a young person and the beginning of a wrong library habit. That may not seem clearly put. A firm, steady glance in his direction and the way he takes it will usually diagnose the case.

I think the object of discipline in a Public Library is much more than to keep young people quiet. It seems now-a-days one of the few public places where they may mingle with older people and show them consideration. A quiet library ought to be an antidote for unseasonable boisterousness suffered by young people. No librarian need fear she is driving people away, if she tightens up all along this line. That at least has not been our experience, as we grew rapidly while we were the most strenuous.

People have more respect for an inst.i.tution, where each person will be held to his privileges, and not be allowed to interfere with another's.

I was amused the other night when a high school boy, who had needed suggestion himself two years ago, came to me and said he thought two younger boys were disturbing an older gentleman in the reference room. These younger boys who were only talking more than was necessary, had not used the reference room and did not clearly understand that the same amount of conversation was not allowed there as in the other room. I spoke to them and when I returned suggested to the older boy that he might keep an eye on them, as I much preferred they stay there and think of the older man than come into the other room. He reported that they gave no more trouble.

Our reference room discipline has been very much a.s.sisted by a signing of the simple agreement: "I promise to refrain from all unnecessary conversation in the reference room." All high school students sign before using the room. The paper lies on the loan desk so at a glance we expect to be able to tell who is there.

The room is away from the desk and can not be watched from it.

"Unnecessary" was not in when we began. It was absolute, but we found we could give more liberty. Whenever this pledge was violated, which was not often even at first, no explanation was accepted, a word had been broken: "A bad thing," we said, "for a young person in a public library. Don't sign what you cannot keep."

One must be even and not allow one day what one lets pa.s.s the next and that is not an easy thing to do. Do not start to evolve an orderly library out of a disorderly one and expect to escape all criticism. Be ready to explain fully to the parent whose child has been disciplined.

I have wondered sometimes if the disorderly library did not have more than one cause. If you wish orderly conduct you must also have an orderly library, a place for everything and everything in its place. We have not a perfect library yet in Eau Claire and we hope we may obtain some suggestions from other libraries to help on that glad time.

Miss Harriet A. Wood, Cedar Rapids, Iowa.

The difficulty can be largely overcome by giving the active boys something to do. We let them put up books and even slip the books, if they are careful, put in labels, etc. We have a Boy's Club recently organized. Now the girls are clamoring for one. A trustee has charge of it. I believe that the librarian should make more of an effort to know the boys and girls personally.

During the past two months, we have been working along this line with good results. The boys are simply full of spirit; they are not bad. We never ought to expect to eliminate noise entirely, unless we drive out the children. Our library is open without part.i.tions between the children's room and the other rooms. Boys that have been troublesome in the past, come in now that they are older, and read like gentlemen. Many of the boys, we find upon inquiry, are orphans. some without fathers, some without mothers. The probation officer of the Juvenile court works with us. One of her boys is an ardent helper in the children's room.

We have found it much better to speak to a boy quietly when he is not with his companions. He is more likely to respond. We try to make the boys and girls feel that we are interested in them. If they come to us to use the library as a meeting and perhaps a loafing place, we should be glad. If we have not the time and strength to seize this opportunity for social betterment, we should enlist tactful men and women in the city who can help with the problem.

Miss Mary A. Smith, La Crosse, Wis.

At the branch, the discipline is the great difficulty. The branch took the place of a badly managed boy's club so we really did not have a fair start. The discipline in the room is still a problem not entirely solved. A large number of the most restless boys had no respect for authority and had the impression that the library, being a free and public inst.i.tution, was a place where they could act as they pleased. Through the kindness of Mr. Austin and Mr.

Hiller, who have given their time to read aloud to the boys two evenings a week and have personally interested the boys in the books at the library, this impression has changed and in its place has come an attempt on the part of some of the boys at a system of self government. Next fall we hope to establish clubs among the boys, giving them the use of the room back of the reading room and any a.s.sistance they may need, but leaving the organization in their hands.

The reading aloud has been most successful and has had a constant attendance of about 50 boys. With the children lies our chief hope of developing the reading habit and love of good books.

Through the children also we look for the increase in adult readers. This grows slowly at the branch for the reason that older people do not yet come to read the magazines kept on file in the room.

Mr. Henry J. Carr, Scranton, Pa.

To send unruly children out of the building and forbid them to come again until prepared to behave properly is our strongest "card," and it proves effective, too. No definite period is a.s.signed.

Administration of all discipline promptly, pleasantly, but no less firmly and without relaxation, on the least sign of its need, we find to do much towards obviating the necessity.

Miss Maude Van Buren, Mankato, Minn.

I make occasional visits to all the schools, and the first talk of the year usually includes a word on conduct, but I am careful to have the young people feel that I know their shortcomings in this matter are only those of thoughtlessness, never of mischief nor meanness; that the only reason for requiring perfect quiet in a public library is a consideration of other's rights. It is all a matter of the librarian's att.i.tude.

Miss Grace D. Rose, Davenport, Iowa.

When the children's room was in the bas.e.m.e.nt in a room much too small for the numbers which came, there was a great deal of noise and confusion. Since the removal to the large, beautiful room on the second floor, the order has been much improved. The children seem impressed by the dignity and quiet of the room, and even upon days when they come in large numbers, there is no confusion and very little of the former playing.

At present, we have several children who are allowed to draw books but must transact their business as quickly as possible, and cannot exchange them under two weeks.

Miss Ethel F. McCullough, Superior, Wis.

The question of library discipline is not so much a question of troublesome and disorderly patrons, as it is a question of library administration. Given a quiet, attentive staff, a building arranged for complete supervision, noiseless floors and furniture intelligently placed--given these five essentials, a well ordered library must be the inevitable result. With any one of these lacking, the problem of discipline becomes a complicated one.

Mrs. Grace K. Hairland, Marshalltown, Iowa.

The matter of discipline, in a small public library, where the loan desk with its unavoidable attendant confusion, is so near the Reading Room as to furnish a cover for the whispering and fun--is not the easiest problem in the world to solve. There is nothing we desire more than to have every man, woman, and child love the library. To wet blanket the enthusiasm with which they seek our sanctuary the instant school is over, surely would not be good administration. The majority come to do serious work; it is only a few who use it as a trysting place and who disturb the "Absolute silence" which we profess to maintain, (and of which we have tangible reminders conspicuously posted) and yet we realize that those few irrepressibles may prove most annoying to serious readers. Tact is necessary and methods must be devised to correct this without using so much severity or nagging, as to drive away the thoughtless. Often we have arranged to do some reference work, looking up material for club programs perhaps, at the hour just after school when the older children flock into the reading room. This can be done at the tables and "sitting in their midst"

has a salutary effect. Of course it could not be done with a staff of one or two.

During this last winter the high school arranged for seven debates. The unbounded enthusiasm of those taking part resulted in a total ignoring of the rules; groups of debaters stood about hotly contesting points, causing consternation to the staff until the plan of giving over to them the newspaper room, (not used by the public) was carried into effect. Every effort is made to keep the good will of the older boys and girls, and it is only with these that there is any suggestion of trouble. The children's room, especially since we have had a children's librarian, is under perfect discipline. There are dissected maps, quiet games, and stereopticon views on their tables beside Caldecott's and other picture books and they are so well entertained that there is no occasion for mischief.

Extreme measures are not resorted to among the older boys and girls except on rare occasions. If, after being spoken to once or twice and perhaps sent out, they still prove obstreperous, they are suspended for a month and this has always resulted in reform.

In no case have we found it necessary to resort to aid from the police. I should like very much to have a club room, or "conversation room" perhaps it might be called. The shelves of the newspaper room are filled with magazines for binding and these are often misplaced and even torn and lost when that room is used; besides it is in the bas.e.m.e.nt and out of sight. The ideal room would have gla.s.s doors and the occupants in sight of the staff all the time. Then the high school students could come from the strict discipline and restraint of the school room and have a quiet discussion of their work or even a social chat and be in a much better place than the cigar stores or post office.

Miss Grace Blanchard, Concord, N. H.